FAQ
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
All items ship within 7 days of payment. If you need your order faster, please send me a message and I will make every effort to accommodate your request. US orders ship via UPS Ground; international orders ship via USPS International Priority; insurance and tracking are always included. If you prefer a different carrier/method for shipment, please do not hesitate to let me know. Each hat ships in its own hatbox, which makes the package slightly larger, hence the slightly higher shipping charges. However, besides being lovely, this packaging ensures that your hat will arrive safely and in pristine condition.
**please note: custom and duty fees imposed on international orders are the responsibility of the recipient.
All orders being shipped within the State of Illinois are subject to 9.75% sales tax.
Please feel free to contact me with any questions, comments or concerns you may have. If you are at all displeased with your order for any reason, I am happy to arrange for an exchange or a full refund. Please contact me within three days of receipt of your order to make arrangements.
Wholesale inquiries are welcome! Please email me at terry[at]terrygraziano[dot]com for a current lookbook, terms and pricing.
Please email me: terry[at]terrygraziano[dot]com